With a justifiably proud history stretching back to 1958, this globally recognised leader in OEM hydraulic test and motion simulation systems develops innovative solutions to meet ever more demanding customer testing specifications. Products are sold and installed worldwide via our direct sales and commissioning teams from operations based in UK, USA and China.
Job Title: Field Service / Calibration Engineer
Responsible to: Director of Support Services
Position Overview
The Field Service/Calibration Engineer is responsible for coordinating visits to customer sites ensuring relevant Health and Safety documents are provided. Reporting directly to and working with the Director of Support Services this varied role will involve working all over the UK and Europe with occasional international work when needed. Co-ordinating with elements such as Engineering Design, Production, Software and Documentation to ensure the customer requirements are satisfied whilst the job remains on time and within budget.
The role requires a good understanding of servo-hydraulic systems along with their electronic controllers and processing software. Experience in transducer calibration would be beneficial although comprehensive training will be given. The engineer will also provide maintenance/service support to customers as required.
The scale of each customer project will vary from a single actuator to an entire multi-actuator system and coping with the difference in operational complexity is a key element, as such this is an exciting and diverse role and would interest and excite anyone with this level of engineering background.
The engineer will be trained on our own in-house developed operational software but should have some experience with control systems. They will be familiar with preparations for on-site work such as site specific Risk Assessments and safe systems of work documentation(Method Statements).
The role requires good technical experience in the disciplines of mechanical, hydraulic, electrical & electronic systems and ideally these skills would have been gained within a servo-control atmosphere. This is very much a “hands on” role where you will be required to work both autonomously and as part of an Engineering team.
A vehicle will be provided to the successful applicant.
Roles and responsibilities:
The below is an indication of the responsibilities, it is not intended to be an exhaustive list. Additional responsibilities may be necessary over time with agreement of both parties.
- Plan, action and complete on-site calibration of customer’s systems and issuing the appropriate supporting documentation.
- Being the technical “Single Point of Contact” to new and existing customers.
- Carry out in-house calibration/testing.
- Co-ordinating with all Engineering Departments whilst fault finding to find solutions to customer issues in the most efficient manner.
- Drawing up method statements and risk assessment before site work
- Drawing up standard procedures and site reports
- Liaising with the customer from the beginning of process to clarify requirements and organise customer training should that be appropriate.
- Provide on-going customer support as required, both on-site and remotely
- Pointing out risks with regard to safety, the environment or health
- Must be willing to travel internationally from time to time
Experience, qualifications and skills
The following is not intended to be an exhaustive list of experience, qualifications and skills, it is meant as an indicative representation. Experience is of greater significance than qualifications.
Experience
- 3 Years minimum working with hydraulics preferably in the manufacturing industry of low volume high value systems
Qualifications
- Apprenticeship served
- HNC, HND or degree qualified in an Hydraulic/Electronic discipline
Skills / Work ethic
- Excellent communication skills both written and oral.
- Highly motivated with a positive attitude and determination.
- Ability to work to deadlines and manage time efficiently to ensure role requirements are met.
- Ability to work autonomously but also a positive team player.
- Professional appearance and demeanour.
- Flexible hands-on approach as and when necessary
- Ability to travel to customer sites in the UK, Europe and Worldwide where necessary
